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 This is Joey

 Joey had so many questions about LabLine Central, his head hurt.

 Luckily for Joey, all his questions were answered on this very page... but Joey still has a migraine!
Maybe it's his glasses?

Q: What is LabLine Central?
A: LabLine Central is a state-of-the-art service that allows your patients to easily retrieve their lab results by telephone at their convenience and without the need to talk with you or your staff!

Q: How does it work?
A: A provider or staff member calls a local telephone number,
logs in, and then hears their greeting (for example, "Welcome,
Dr. Kelly Johnson")
. He or she then enters the patient’s ID number and the last 4 digits of the SSN. The provider or staff member records a personal message (the lab results) for the patient.
They can easily move on to the next patient, or hang up when finished... or they could simply send a web message instead.

Q: What is a Web Message?
A: While we think it's best to send a personal message to a patient, we've included the web messages feature to allow you to send generic lab results messages by making a few clicks on the LabLine Central website, without even picking up the phone.

Q: How do Web Messages work?
A: Setting up your web messages is easy. First, you record the web message over the phone. Then, you can quickly send one to a patient at any time by logging in to the webpage and selecting the web message you would like to send.

Q: How do our patients retrieve their lab results?
A: Each patient will call a local telephone number and will hear a personalized greeting for your group (for example, "Good morning! Thank you for calling Northshore Physicians, and welcome to LabLine Central, your 24-hour lab test results line."). The system
will then ask the patient to enter their ID number and the last 4 digits of their social security number. Your patient will hear their lab results delivered as a personal message from either the provider or a staff member.

Q: How do our patients know when to call for their lab results?
A: Your staff simply gives each patient their own personalized LabLine Central Patient Card. All you do is circle the day of the week, mark the time, and write down the patient ID number.

Q: Do you furnish the Patient Cards?
A: Yes. We provide the first batch of cards you'll need as part of your initial setup. After that, you'll need to print them yourself, but we'll supply a customized ready-to-print graphic image for your local printer.

Q: How much does LabLine Central cost?
A: LabLine Central is only $199 a month per provider, plus a low one-time start-up fee of just $99 per provider.

Q: Can we have more than one provider per account?
A: No. However, any member of your staff may record the lab results for a provider, if you so choose.

Q: What equipment do we need to get started?
A: With just a telephone and an internet connection, you can call in lab results and view reports from anywhere on the planet.

Q: Can we generate and print reports or track who’s called?
A: Yes to both. A great feature of LabLine Central is that each provider and group administrator has a powerful reporting system ready for use. Via the web, you can produce any combination of
up-to-the-minute reports that you might need:

  • Any or all patients
  • Any or all providers
  • All messages, new messages or retrieved messages
  • All dates, a specific date or a range of dates.

You can even sort by date sent, date retrieved, or patient number,
in either ascending or descending order. All this may seem a little complicated until you try it for yourself. We keep it simple with drop down boxes and calendars. It just couldn’t be easier!

Q: Can we change patient or provider passcodes?
A: Yes. The group administrator can quickly change passcodes and print reports.

Q: Does LabLine Central meet HIPAA compliance?
A: Yes.

Q: What about old messages sent to patients? Do you store them?
A: Yes. We archive all messages for 2 years.

Q: Does LabLine Central require us to sign a long-term commitment?
A: No. We are confident in our service, and we know you’ll be pleased. However, if you’re not 100% satisfied, you may cancel
at any time with a 30-day written notice. No reason necessary.

Q: How much money can we save?
A: Go to our Savings Calculator and plug in the numbers. You'll be amazed by what you find.

Q: Can we try it right now?
A: Sure! Just click on Demo the System, follow the instructions and try it for yourself right now!

Q: What do your clients say about LabLine Central?
A: THE CAVALRY HAS ARRIVED! Check out our Testimonials.

Q: Is LabLine Central available in our town?
A: We're rapidly growing coast-to-coast and beyond. To see a list of our current markets, click here. (But if you're ready for us, we'll do our best to provide you service no matter where you are!)

Q: How do we get started?
A: We're easy to do business with. We keep life simple, and our agreement is very straightforward. We want your business, and we’ll do whatever it takes to keep you happy!

Q: Got questions?
A: We'd love to answer them. Call Gary Hall at 340.227.2426. We’re here to help!


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