Q: What is LabLine Central?
A: LabLine Central is a state-of-the-art service that
allows your patients to easily retrieve their lab results by telephone
at their convenience and without the need to talk with you or your
How does it work?
A: A provider or staff member calls a local
logs in, and then hears their greeting (for example, "Welcome,
Dr. Kelly Johnson"). He or she then enters the patient’s
ID number and the last 4 digits of the SSN. The provider or staff member
records a personal message (the lab results) for the patient.
They can easily move on to the next patient, or hang up when finished...
or they could simply send a web message instead.
What is a Web Message?
A: While we think it's best to send a personal
message to a patient, we've included the web messages feature to allow you
to send generic lab results messages by making a few clicks on the LabLine
Central website, without even picking up the phone.
How do Web Messages work?
A: Setting up your web messages is easy. First,
you record the web message over the phone. Then, you can quickly send
one to a patient at any time by logging in to the webpage and selecting
the web message you would like to send.
How do our patients retrieve their lab results?
A: Each patient will call a local telephone number
and will hear a personalized greeting for your group (for example,
"Good morning! Thank you for calling Northshore Physicians, and
welcome to LabLine Central, your 24-hour lab test results line.").
will then ask the patient to enter their ID number and the last 4 digits
of their social security number. Your patient will hear their lab results
delivered as a personal message from either the provider or a staff
Q: How do our patients know when to call for
their lab results?
A: Your staff simply gives each patient their
own personalized LabLine
Central Patient Card. All you do is circle the day of the
week, mark the time, and write down the patient ID number.
Q: Do you furnish the Patient Cards?
A: Yes. We provide the first batch of
cards you'll need as part of your initial setup. After that, you'll
need to print them yourself, but we'll supply a customized ready-to-print
graphic image for your local printer.
Q: How much does LabLine Central cost?
A: LabLine Central is only $199 a month per
provider, plus a low one-time start-up fee of just $99 per provider.
Q: Can we have more than one provider
A: No. However, any member of your staff may
record the lab results for a provider, if you so choose.
Q: What equipment do we need to get started?
A: With just a telephone and an internet connection,
you can call in lab results and view reports from anywhere on the
Can we generate and print reports or track who’s called?
A: Yes to both. A great feature of LabLine Central
is that each provider and group administrator has a powerful reporting
system ready for use. Via the web, you can produce any combination
up-to-the-minute reports that you might need:
- Any or all patients
- Any or all providers
- All messages, new messages or retrieved messages
- All dates, a specific date or a range of dates.
You can even sort by date sent, date retrieved, or patient number,
in either ascending or descending order. All this may seem a little
complicated until you try it for yourself. We keep it simple with
drop down boxes and calendars. It just couldn’t be easier!
Q: Can we change patient or provider passcodes?
Yes. The group administrator can quickly change passcodes and print
Q: Does LabLine Central meet HIPAA compliance?
Q: What about old messages sent to patients?
Do you store them?
A: Yes. We archive all messages for 2 years.
Does LabLine Central require us to sign a long-term commitment?
A: No. We are confident in our service, and
we know you’ll be pleased. However, if you’re not 100%
satisfied, you may cancel
at any time with a 30-day written notice. No reason necessary.
Q: How much money can we save?
Go to our Savings
Calculator and plug in the numbers. You'll be amazed
by what you find.
Q: Can we try it right now?
Sure! Just click on Demo the System,
follow the instructions and try it for yourself right now!
Q: What do your clients say about LabLine Central?
A: THE CAVALRY HAS ARRIVED! Check out our Testimonials.
Q: Is LabLine Central available in our town?
A: We're rapidly growing coast-to-coast and beyond.
To see a list of our current markets, click here.
(But if you're ready for us, we'll do our best to provide you service
no matter where you are!)
Q: How do we get started?
A: We're easy to do business with. We keep
life simple, and our agreement is very straightforward. We want your
business, and we’ll do whatever it takes to keep you happy!
Q: Got questions?
A: We'd love to answer them. Call Gary Hall at
340.227.2426. We’re here to help!